Contact and Complaints Policy

Effective date: 5 September 2026

We want customers to contact us if something has gone wrong so we have an opportunity to resolve it fairly.

Contact details

• Fishing Adventures with Matt Cini
• Operated by M&B Reel Time Investments Pty Ltd as trustee for the MJC Family Trust
• ABN 74 307 420 316
• Email: info@fishingadventureswithmattcini.com.au
• Phone: 0409 075 321

Making a complaint

Please provide:

• Your name and preferred contact details
• Your order number, if applicable
• A clear description of the issue
• The outcome you are seeking
• Relevant photographs, documents or correspondence

Our process

We will acknowledge the complaint as soon as reasonably practicable, investigate it fairly and aim to provide a response within 10 business days. Complex matters, manufacturer assessments or freight investigations may take longer. If so, we will provide an update.

Consumer rights

This complaints process does not limit any rights or remedies available under the Australian Consumer Law.